Return & Refund Policy
Shop with confidence — your satisfaction is guaranteed.
Return Window
14 days from delivery
Restocking Fee
None — $0
Refund Processing
Up to 30 days
Currency
USD
Returns
We accept returns of both defective and non-defective products within 14 days of delivery. To qualify, items must be in new, unused condition, with original packaging, and accompanied by proof of purchase.
Exchanges
Exchanges are accepted within the same 14-day window. Please contact us first at contact@booksunrise.shop with your order number and the item you'd like to exchange.
How to Start a Return
- 1Email contact@booksunrise.shop within 14 days of delivery with your order number.
- 2We'll send you a return authorization and shipping instructions.
- 3Pack the item securely in its original packaging and ship it back.
- 4Once received and inspected, your refund will be processed.
Refunds
Approved refunds are issued to the original payment method in U.S. Dollars (USD) within up to 30 days of receiving and inspecting the returned item. No restocking fees apply. Depending on your bank or card issuer, it may take additional days for the refund to appear on your statement.
Defective or Damaged Items
If your item arrives damaged or defective, contact us within 7 days of delivery. We will cover return shipping and send a replacement or full refund — your choice.
Non-Returnable Items
- Gift cards
- Downloadable digital products
- Items returned after the 14-day window
- Books showing visible use, markings, or damage caused after delivery
Contact Us
Email contact@booksunrise.shop or call +1 775-358-0115 — Mon–Fri, 9 AM – 6 PM PT.