How to Request a Return

To request a return, please contact our Customer Support team before sending any product back.

When contacting us, please provide:

• Your Order Number
• Your Full Name
• Email Address used for the order
• Reason for the return
• Photos of the product if the item is damaged or incorrect (when applicable)

Once your request has been reviewed and approved, we will provide return instructions along with a prepaid return shipping label if your return qualifies under this policy.

Return Conditions

To be eligible for a refund or exchange, returned products must meet all of the following conditions:

Non-Returnable Items

Certain products are not eligible for return or refund. These include, but are not limited to:

• Products that have been used after delivery.
• Products damaged due to customer misuse or improper handling.
• Personalized or custom-made products.
• Items clearly marked as Final Sale.
• Products returned without prior approval where approval is required.

Return Shipping

For approved returns, BookSunrise provides a prepaid return shipping label at no additional cost to the customer.

Please follow the return instructions provided by our Customer Support team to ensure your package is delivered correctly.

Products returned without authorization or sent to an incorrect address may delay the return process.

Inspection of Returned Items

Once your returned item is received, our team will inspect it to verify that it meets the eligibility requirements outlined in this policy.

During the inspection process, we review the product’s condition, verify that it has not been used, confirm that the original packaging is included whenever applicable, and ensure the return matches the approved request.

Refund Process

After the inspection has been completed and your return has been approved, your refund will be processed using the original payment method.

Depending on your payment provider or financial institution, additional processing time may be required before the refunded amount appears in your account.

Exchanges

BookSunrise accepts exchanges for eligible products when appropriate.

If you received an item that is defective, damaged during delivery, or different from the product you ordered, please contact our Customer Support team as soon as possible.

Once your request has been reviewed, we will provide instructions regarding the available exchange options.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us promptly after delivery.

To help us resolve the issue efficiently, please include:

• Your Order Number.
• Your Full Name.
• A description of the issue.
• Clear photographs of the product and packaging (if applicable).

Our team will review the information provided and work with you to determine the most appropriate resolution, which may include a replacement, exchange, or refund where applicable.

Need Assistance With a Return?

If you have any questions regarding your return request, refund status, exchange eligibility, or this Returns & Refund Policy, our Customer Support team is available to assist you.

Approved Return Address

Approved returns should only be shipped to the following mailing address after receiving return authorization from BookSunrise Customer Support.

Important Notice

This address is provided for approved product returns and business correspondence only. BookSunrise operates exclusively as an online store and does not accept customer visits, walk-in returns, or local pickups at this location. Please contact Customer Support before sending any product.

Returns & Refund Summary

Important Return Notes

• Returns must be approved before products are shipped back.
• Items should be packaged securely to help prevent damage during return shipping.
• Please include any requested documentation when returning an item.
• Products that do not meet the eligibility requirements may not qualify for a refund or exchange.