Shipping Carriers

To provide reliable delivery throughout the United States, BookSunrise works with trusted shipping carriers.The carrier selected for your shipment depends on the destination, package size, product type, and service availability.

Order Tracking

Once your order has been shipped, a shipping confirmation email will be sent containing your tracking information whenever available.

Tracking allows you to monitor your shipment throughout the delivery process until it reaches its destination.

Shipping Restrictions

At this time, BookSunrise ships only to addresses located within the United States.

We currently do not offer:

• International shipping.
• Military APO/FPO addresses (where carrier limitations apply).
• P.O. Boxes for products that require physical delivery by specific carriers.
• Local pickup.
• In-store collection.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Incorrect or incomplete shipping information may result in delivery delays, returned shipments, or additional processing time.

If you notice an error in your shipping address after placing an order, please contact Customer Support immediately.While we will make every reasonable effort to update your information before shipment, address changes cannot be guaranteed once processing has begun.

Delivery Delays

Although we strive to deliver every order within the estimated delivery timeframe, occasional delays may occur due to circumstances beyond our control.

Possible causes include:

• Severe weather conditions.
• Carrier operational delays.
• Public holidays.
• Unexpected transportation disruptions.
• High seasonal shipping volumes.

Estimated delivery dates are provided for guidance only and should not be interpreted as guaranteed delivery dates.

Undeliverable Packages

If a shipment cannot be delivered because of an incorrect address, repeated failed delivery attempts, or other delivery issues, the package may be returned to the carrier or returned to BookSunrise.

If this occurs, our Customer Support team will contact you to discuss the available options.

Lost Shipments

If your tracking information indicates an unexpected delivery issue or you believe your shipment has been lost, please contact Customer Support as soon as possible.

We will work with the shipping carrier to investigate the shipment and assist you in resolving the situation.

Delivery Confirmation

A shipment is considered delivered once the shipping carrier confirms successful delivery to the shipping address provided during checkout.

Customers are encouraged to monitor their tracking information and ensure that someone is available to receive the package when necessary.

Risk of Loss

Responsibility for your order transfers upon confirmed delivery by the shipping carrier to the delivery address provided during checkout.

If your shipment is lost before confirmed delivery, BookSunrise will work with the carrier to investigate the shipment and determine the appropriate resolution.

Multiple Shipments

Depending on product availability, warehouse locations, or order size, your purchase may be shipped in multiple packages.

If your order is divided into multiple shipments, you will receive separate tracking information for each shipment whenever available.

You will not be charged additional shipping fees for approved split shipments.

Damaged Packages During Delivery

If your package arrives visibly damaged, please inspect the contents as soon as possible after delivery.

If any item is damaged during transportation, please contact Customer Support promptly and include:

• Your Order Number
• Your Full Name
• A description of the damage
• Clear photographs of the package and the damaged product

Our team will review your request and work with you to determine the appropriate solution, which may include a replacement, exchange, or refund where applicable.

Holiday & Peak Season Shipping

During public holidays or periods of unusually high shipping volume, order processing and carrier transit times may require additional time.

While we strive to ship all orders as quickly as possible, temporary delays during peak seasons may occur.

Order Status Updates

Customers will receive email notifications regarding important stages of their order, including:

• Order Confirmation
• Order Processing
• Shipment Confirmation
• Tracking Information (when available)

If you have any questions regarding the status of your order, please contact our Customer Support team.

Need Help With Your Shipment?

If you have any questions regarding shipping, delivery, tracking information, or your order status, our Customer Support team will be happy to assist you.

Business Mailing Address

For business correspondence and approved returns, please use the following mailing address:

Important Notice

This is a mailing address only.BookSunrise operates exclusively as an online store and does not accept customer visits, local pickups, or walk-in services at this location.

Shipping Policy Summary

Our Commitment

At BookSunrise, we are committed to providing accurate shipping information, transparent delivery expectations, and dependable customer service.

Our goal is to ensure that every order is processed efficiently, shipped securely, and delivered as quickly as possible while keeping customers informed throughout the shipping process.